Contact support
Tell us what you were trying to do, what happened instead and any error message you saw. In the app, open Settings → Help & support → Share support details to include your app version, iOS version and device model.
The support details contain no recording, transcript or account content. Please do not send passwords, sign-in codes or confidential recordings.
PACKIT is operated by Usto AI Corporation, trading as Usto AI.
Recordings and uploads
If an upload is interrupted, reconnect to the internet and reopen PACKIT. Keep the app installed and keep the recording while the upload is pending: your iPhone may hold the only complete copy. Use Retry when it is offered.
If PACKIT reports low storage, free up space on your iPhone before starting another recording. The warning does not delete saved recordings.
If recording stopped unexpectedly, reopen PACKIT to let it recover available audio. Audio that had not finished saving at the time of an interruption may be missing. Contact us if recovery does not finish.
Account and privacy
You can delete your account in PACKIT Settings. If deletion reports an error or your account remains unavailable afterward, contact support using the email associated with your account. We can investigate and help finish the request.
For access, correction, deletion or other privacy requests, email the same support address. You can also contact us about your information in another person’s recording.
Read our Privacy Policy and Terms of Use for the full notices.